| New York Drive Recovery - FAQ |
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FAQ
Why New York Drive Recovery is the best choice? Here are the answers to the most frequently asked questions. For additional information please contact us at 1.888.215.3008. Why New York Drive Recovery is the best choice?
What do you price off of? The price quote (for a single hard drive) depends of the nature and the severity of the damage. Please keep in mind that occasionally a recovery for a minor failure can be time consuming (a tedious recovery), so its pricing can be similar to an extensive damage recovery. How is my data returned to me? Data in the capacity fewer than 10GB can be burned to DVDs at no extra charge. Anything over 10GB needs to be transferred to a non-compromised media of applicable capacity. Why do I need a transfer drive? When the recovery is complete, the retrieved data has to be transferred to a non-compromised media of your choice. You can either purchase a hard drive from New York Drive Recovery or provide us with your own media. Please keep in mind that purchasing a transfer hard drive from New York Drive Recovery considerably expedites the service, as the recovered data can be immediately mirrored to a hard drive of the applicable capacity. If you decide to use your own media, prior to copying the data, our certified technicians will have to format and run the performance diagnostic test on a submitted hard drive which might increase the turn-around time by up to two business days. Do I still have to pay in an unlikely case of an unsuccessful recovery? In the unlikely event we are unable to recover your data, or if you’re not completely satisfied with the results, you do not have to pay. However, if the initial diagnostics determine that donor parts or custom programming are required to begin the recovery process, you might be asked to submit a non-refundable down payment/commitment fee which will be deducted from the total recovery cost at the completion of the recovery. In the event of a partial recovery, you will be given an applicable discount on the initial price quote. For instance, if only 70% of your data is retrieved, you will be given a 30% discount on the initial price quote. What is the average turnaround time on a standard service hard drive recovery case? The estimated turnaround time for a Standard recovery case is 10 business days (from the moment you give us your permission to start the recovery). The diagnostics are performed within 3 business days. New York Drive Recovery, however, offers various expedited services. Please feel free to chose the service that fits your needs best in terms of the turnaround time. How can I verify the recovered data? Once the recovery is completed, you will receive a list of all recovered files and folders or sample screen shots before you are asked to submit the final payment. New York Drive Recovery’s patented File Directory Viewer gives you an opportunity to search a file structure of your recovered data for an easy verification. What do I do if my hard drive is making strange noises? If you are hearing any strange noises or sounds, coming from your computer, if you see the blue screen of death or if your system is slowing down rapidly, that is an indication that your hard drive is under the risk of data loss. Never try to open a hard drive’s case, as opening a hard drive outside of a clean room environment, might result in permanent data loss. What is clean room? Clean room is a work area in which the air quality, temperature and humidity are highly regulated in order to protect sensitive equipment from contamination. The air in a clean room is repeatedly filtered to remove dust particles and other impurities that can damage critical parts of hard drive like electronic components. How can I protect my data in the future? The key to protecting yourself from unexpected loss of valuable data is regular back ups and data mirroring through RAID arrays. New York Drive Recovery offers a safe and secure Remote Back up service that allows you to backup your valuable computer data over the Internet. Remote Back up automates the process of backing up your data offsite. Backups begin automatically and your data is sent to and stored in two redundant storage facilities located hundreds of miles apart. Your data is encrypted, and always remains encrypted using a unique 256 bit encryption key that only you have. PROMOTIONAL PACKAGE New York Drive Recovery offers a premium discount on one of our services this month; you can now get the Emergency Service for JUST $999!!! This service has a 4-hour diagnostic turn around time, upon receiving your go ahead to begin; the recovery process is complete within estimated 24-48 hours. A team of engineers works around the clock until the recovery is complete. We treat weekends, as business days, with this service. |
